At P.S. Infotech, we aim to provide reliable and professional technical services to our
customers. This Refund Policy explains the terms related to advance payments, cancellations,
and refunds for services provided by our company.
By availing our services or making any payment to P.S. Infotech, you agree to the following
Refund Policy.
1. General Policy
P.S. Infotech provides technical and repair services including but not limited to:
• Computer Networking Solutions
• Motherboard Repair
• Hard Disk Repair
• CCTV Installation & Maintenance
• Hardware & Software Support
• Technical Troubleshooting Services
Due to the nature of technical services, diagnosis work, resource allocation, and spare part
procurement, refunds are subject to the terms mentioned below.
2. Advance Payment Policy
1. For selected services, repairs, projects, or installations, customers may be required to
pay an advance amount before work begins.
2. The advance payment may be used for:
o Spare part procurement,
o Technical inspection,
o Resource allocation,
o Service scheduling,
o Project initiation.
3. All advance payments made to P.S. Infotech are generally non-refundable.
3. Cancellation and Refund
Before Work Starts
• Customers may request cancellation before service work begins.
• Refund approval, if any, shall be completely at the discretion of P.S. Infotech.
After Work Starts
• Once repair, installation, inspection, procurement, or technical work has started, no
refund request shall be entertained.
4. Diagnostic and Inspection Charges
Any charges paid for:
• Inspection,
• Diagnosis,
• Troubleshooting,
• Technical evaluation,
are non-refundable once the process has been completed.

5. Spare Parts and Special Orders
1. Payments made for special-order items, spare parts, or customized equipment are non-
refundable.
2. Refunds will not be provided for delays caused by suppliers, manufacturers, or
shipping agencies.
6. Adjustment of Advance Amount
In certain situations, and solely at the discretion of P.S. Infotech:
• Advance amounts may be adjusted against future services or projects for the same
customer.
However:
• Such adjustment is optional,
• Not guaranteed,
• And subject to company approval.
7. No Online Payment Gateway
Currently, P.S. Infotech does not collect payments directly through its website.
Payments may be collected through:
• Cash,
• Bank transfer,
• UPI,
• Cheque,
• Other offline payment methods.
8. Service Satisfaction
Technical services depend on the condition of the device/system and other external factors.
P.S. Infotech does not guarantee:
• 100% recovery of damaged devices,
• Data recovery success,
• Permanent repair outcomes in all cases.
Refunds shall not be issued solely because the expected technical outcome could not be
achieved.
9. Fraudulent or Misleading Claims
P.S. Infotech reserves the right to reject refund claims in cases involving:
• False information,
• Misuse of services,
• Tampering after service,
• Unauthorized third-party repair attempts.
10. Limitation of Liability
Any approved refund, if applicable, shall not exceed the amount actually paid by the
customer for the concerned service.
11. Changes to Refund Policy

P.S. Infotech reserves the right to modify or update this Refund Policy at any time without
prior notice. Updated policies will be published on the website.
12. Contact Information
For refund-related questions, please contact:
P.S. Infotech
Email: ____________________
Phone: ____________________
Website: ____________________